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Restoring recovered data by Excalibur Data Recovery, Inc. of Methuen MA

Frequently Asked

  1. How do I take ownership of my UBS hard drive (ACCESS DENIED)? Click on one of the following links:

    Windows XP
    Windows Vista & Windows 7
    (we suggest using Method # 2 - the manual way)
    MAC OS

  2. Where are my Outlook files?

    A typical path to locate your Outlook email files is:
    C:\Documents and Settings\User Name\Local Settings\Applications Data\Microsoft\Outlook

  3. How do I import my Outlook Email?

    OPTION 1:

      1. Start Outlook
      2. Right click on PERSONAL FOLDERS
      4. A browser window will open. Navigate to your file and open it. (Outlook Email files have an extension of *.PST)
      5. You will then have 2 Inbox folders. You can drag your emails into 1 of the Inbox folders and then close the other.

    OPTION 2:

    File -> Open -> Open Outlook Data File (then follow steps 4 & 5 as mentioned above)

    OPTION 3:

    File -> Import and Export (then follow steps 4 & 5 as mentioned above)

  4. “How Can I Quickly Find A Specific File/Folder?”

Using the SEARCH button in Windows Explorer is the easiest way to locate a particular file, folder or file type.

  • Open Windows Explorer
  • Click on the Search button
  • Click on “All files & Folders” (in the left window)
  • Type in name of file, folder or extension (example: *.doc for Word Documents) that you are looking for in the box labeled “All of part of the file name:”
  • Navigate to the correct location of the recovered data in the box labeled “Look in:”
  • Make sure Advanced Options include (are checked): Search System Folders, Search Hidden Files and Folders & Search Subfolders. It provides a more thorough search!
  • Then click on the SEARCH button below
  • Your results should appear in the right window

PLEASE NOTE : Make sure that Windows Explorer is set to show "hidden" files as well.
To do that follow these steps:
    1. Open Windows Explorer
    2. Click on the TOOLS caption in the top tool bar
    3. Click on "Folder Options"
    4. Click on the tab labeled "VIEW"
    5. Scroll down to the section labeled HIDDEN FILES AND FOLDERS
    6. Make sure that the option to "SHOW HIDDEN FILES & FOLDERS" is selected
    7. If is it not, click in the circle next to it to select it
    8. Uncheck the option below it that states "Hide extensions for known file types"
    9. Click APPLY and then OK



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